The first steps you should take to resolve technical problems are the ‘Quick Fix Instructions’, as these steps will resolve most problems you may encounter. If following these steps do not resolve your probelm, then please go to the relevant section of the user guide for further self-help steps.
If you are unable to resolve your technical difficulties using the guidance below, please submit a ‘Support Request’ with as much detail as possible regarding your technical issue.
We will contact you within 4 hours of your request for support, between the hours of 10:00am and 5:00pm (Thursday to Sunday).
Welcome to KD Player Live, the world’s leading home entertainment hub for streaming fanatics. This user guide has been written to help you resolve any problems you may encounter when using our app.
In this first section of the user guide we will provide you with some basic information that will help you understand, navigate and use the KD Player Live app.
The main menu in this version of KDPLAYER is extremely simple. You will see the KODI icon and APPS icon. It also includes a search option in the top left corner of the screen and a settings cog to the top right of the screen. On the left side of the screen will be different categories as we move forward.
The IPTV Premium service is a subscription service that includes a broad range of the very best ‘click-and-play’ Live TV & Sport, Movies and TV Series content. To access the live tv ‘Click here‘ to go to Shop and create a subscription for how many months and devices you want. You may also setup a 24 hour free trial .You receive your username and password via email within 1 hour.
Yes KODI is a free app available on the internet, how ever in our app we do all the updates to KODI and the builds and have automated the setup so you don’t have to learn how to do it. We charge $80 a year for the update services. When you click on a build in the application you can pruchase the updates at that time.
Within the settings menu, you can control the following:
This is likely to be due to your permissions not allowing the installation. Please see the instructions below for resolving this:
Amazon Fire TV Devices:
Google Android Devices:
This is most likely because your device is blocking the installation of apps from unknown sources. Please follow the instructions below to resolve this issue:
Amazon Fire TV Devices:
Google Android Devices:
Amazon Fire TV Devices:
Please try the Quick Fix Instructions in the next section of this user guide, including switching your device off for 15+ minutes. If that does not resolve the issue, please try the following solutions for your device:
Amazon Fire TV Devices:
Sometimes users do not understand why KD Player Live is asking a username and password. Here we explain why:
This is most likely a technical glitch. Please contact us here to get the issue fixed: [email protected]
This happens if the internet connection to your device was interrupted. Simply power you device off and on, then retry.
The KD Player Live app is generally very stable, but from time to users can experience technical issues. In most cases, problems can be fixed without any assistance from our technical support specialists.
**The ‘Quick Fix Instructions will not resolve any Kodi Builds or Apps Library problems. You should use the relevant sections in this User Guide instead**
Please do the following steps:
Please do the following steps:
If the instructions above have not resolved your problem, please contact us here: [email protected]
Please check the KD Player Live App within this user guide.
If you are experiencing technical problems with the KD Player Live App service, it is possible that we are undertaking maintenance/improvement works or we have an issue of some kind. Please check below for the current status our services.
**No Known Issues**
PLEASE NOTE: If there are no known App & IPTV issues and you are experiencing any difficulties, please click here to go to the Quick Fix Instructions to resolve most problems that you might be experiencing. If these instructions do not resolve your problem, please e-mail us here: [email protected]
KDPLAYER LIVE is an optional service which offers far superior Live TV and On Demand content. We offer a range of plans to suit individual needs, costing as little as less than £2 per week. This service includes over 5,000 HD buffer-free channels which provide the very best in Sports, Movies, Documentaries, Kids, Music, International TV and much, much more. There is also an extensive and growing library of on-demand Movies and TV Shows which can accessed any time
If you are unable to get any channels in the Live TV service, please do the following:
In this scenario you should report the exact channel name with category name here: [email protected]. Where possible we will fix the channel within 4 hours and reply to your report.
It is possible, but unlikely to be an issue with the service. It is more likely to be an issue with your own internet, device, setup or VPN service if you are using one. See Buffering Issues in this User Guide.
Here are the various reasons this may happen and what to do:
Please note that if the TV schedule info is not listed, it does not mean that the channels are unavailable. It is merely that the 3rd party TV schedule information has not been downloaded by the app. In this scenario, you simply click on the channel name to launch your chosen channel. You can also go back to the live tv main menu and click on EPG to download a fresh Guidr. Please also report the issue here, so we can get the TV Guide schedule fixed: [email protected].
On occasion there can be issues with the audio source for the content you wish to watch. Please report the issue here, so we can seek to find an alternative source: [email protected].
On occasion there can be issues with the video source for the content you wish to watch. Please report the issue here, so we can seek to find an alternative source: [email protected].
This can happen for the following reasons:
This is a problem that we are attempting to resolve, but it appears to be specifc to only a small number of Google Android TV boxes and it may be that our app developers are unable to resolve the issue. To resolve this issue, please use a mouse with a scroll button as well as the L/R buttons. This resolves the navigation issue and it is in fact a much easier way to navigate the KD Player app anyway.
The Kodi Builds Library is a collection of some of the best known Kodi setups which are available in the Kodi community. These Kodi setups are provided by 3rd parties and we have no control whatsoever in terms of their reliability, their content and the addons that are included.
Please follow these steps:
Please follow these steps:
This can happen for the following reasons:
If this happen repeatedly, it will mean that there is a fault with the addon you are using. Alternatively, it will be that your Broadband Filter se
This is can be a good thing, as the stream sources are often good. If you intend to do this, it is worth saving the pairing URL in your phone or tablet for quick paring. The device you use to visit the pairing URL needs to be on the same internet network, as the paring process recognises your IP address.
If you woudl prefer not to go through the pairing process, you should simply click the back button once and do it each time you are offered a pairing source, until you get to a stream that does not require you to pair.
If you find that a particular addon requires pairing all the time, you should try another addon to prevent further frustration.
The KD Player Live Apps Library is a collection of 3rd party streaming apps that can be used as alternative sources for Movies and TV Series. The performance of each app varies and is outside of our control. All of the apps within the Apps Library will provide a good range of content, but the quality will not be comparable to the IPTV Premium service.
Once you have clicked on the Apps Library option in the main menu, you will then be greeted with a library of 3rd party streaming apps.
To install one of the apps from the Apps Library, you simply click the app you wish to install, then follow the instructions for download and installation.
Some users may wish to access the installed app via the main menu of their device. However, we do not recommend this, as you will be unaware of any updates we may have implemented.
The correct way to launch an app you have installed from the Apps Library is to access it via the Apps Library main menu option within the KD Player app. Upon clicking the app you wish to launch, it will offer you to launch it or update it if we have implemented any updates since you last used the app.
We will periodically update apps within the apps library, however within some of the apps the updates are received automatically from the app creators.
If you notice that we do not have the latest app versions in our Apps Library, please contact us here: [email protected].
Our super-fast, secure and easy to use VPN service offers users the ability to stream with total peace of mind. Utilizing a network of VPN servers and military grade encryption, no-matter where you are located in the world, you can connect our VPN servers and stream securely, without the risk of hackers, snoopers and Internet Service Providers monitoring or blocking your access to content.
Please navigate to the settings cog in the top right part of the KD Player Live main menu. Here you will find the option to subscribe to the VPN service. Once you have paid, your app will automatically recognise that you are a subscriber. You will not be sent or ever need a username or password.
To switch the VPN on/off, you do as follows:
Once the VPN is switched on, the button will show as ‘on’ and a blue line will be shown to the right of the button.
If the VPN service will not connect, you should do the following:
To cancel your VPN subscription, you simply navigate to the settings cog. A the bottom of the settings options you will see a VPN subscription cancellation link. Once you click this the VPN service will be cancelled.
It is unlikely that you will experience buffering (screen freezing) with the KDPLAYER LIVE IPTV service, however it can be particularly prevalent with some of the free content within a Kodi Build or the apps in the Apps Library.
Below is some general advice you can follow to reduce your risks of buffering. If you are using free-access content, please understand that there may be no solution to the buffering issues, as the probelm could be the source servers running slowly.
Below are the most likely cause of buffering:
Buffering can be extremely frustrating, particularly when you are unable to resolve buffering issues. Here are the most common solutions to persistent buffering issues:
The KD Player Live app has been created to provide a user friendly experience, but there can be times when users experience navigation issues. This can simply be because a user does not know to navigate the screen properly or it can be for other reasons. Below you will find guidance for navigating the KD Player Live app or a solution to an issue with some devices.
We have become aware that certain Google Android TV boxes can experience navigation issues with our app, particularly when trying to navigate the TV Guide. The solution is to buy a mouse that has a scroll button in the middle, as well as the standard L/R buttons.
We appreciate that buying a mouse controller as a remote may not be to a user’s liking. However, please be assured that the use of a mouse controller instead of the standard Google Android TV box remote is much smoother and responsive.
You can buy a suitable wireless mouse controller from us for as little as $25.
Internet Service Providers allow their customers to restrict access to content that may be unsuitable for their household. ISPs also, often by default, implement filters that will block your access to content they deem unsuitable, which often includes streaming content we provide.
The very best way to prevent your ISP monitoring or blocking your access to any content, is to use a VPN service such as our own. However, the first steps you should take are to switch off any internet filters that your ISP has switched on for you by default. The following instructions will tell you how to switch off these ‘soft filters’.
Please click below to switch off Comcast filter settings:
